FAQ
Frequently Asked Questions
Real families, real savings. See how we've helped homeowners across Australia access thousands in energy rebates and upgrades.
A: Yes. Eligible Victorian residents pay nothing for our assessment, free products, or installation. The free products are funded through the Victorian Energy Upgrades (VEU) program and federal government initiatives.
A: Many free products are available to renters with landlord consent. We’ll check your specific situation.
A: Most free products install in under 30 minutes. HVAC systems vary by complexity.
A: Some rebates have income thresholds, others don’t. We’ll check all programs you qualify for.
A: No catch. The federal government and VEU program fund these initiatives to help reduce energy consumption across Victoria. We get paid by the rebate programs, not you.
A: We understand the concern. All our installers are licensed and insured. We don’t do high-pressure sales or door knocking. Everything is transparent upfront.
A: Absolutely not. The free products through the VEU program are genuinely free with no strings attached. Some federal rebates do require you to purchase qualifying products, but we’re upfront about costs.
A: It depends on your current setup, but our clients typically see reductions on their first bill. Some with solar and batteries get bills close to zero.
A: All work comes with warranties and our installers are fully licensed. If there are any issues, we’ll sort them out quickly.
A: Everything is designed to be simple. The energy monitor is as easy as checking your phone, and our team explains everything clearly.
A: Completely up to you. Pick only what makes sense for your home and situation. No pressure to take anything you don’t want.
A: Most free products can be installed within 1-2 weeks. Larger systems like heat pumps might take 3-4 weeks depending on availability.
A: No, all installations meet Australian standards and won’t affect your existing electricity connection or any warranties you have.
A: The Victorian government funds the VEU program and the federal government provides rebates to encourage energy efficiency. It’s part of Australia’s commitment to reducing carbon emissions.
